Returns & Exchanges
Short version: if something's wrong with your order, email us and we'll fix it.
If your order arrived faulty, damaged or misprinted
Email contact@orbitalclothingbrand.com with your order number and a photo of the item laid flat. We'll send you a replacement free of charge — you don't need to post anything back to us.
If you've changed your mind or ordered the wrong size
You have 14 days from delivery to let us know you'd like a refund or an exchange. Email contact@orbitalclothingbrand.com with your order number and what you'd like to do, and we'll take it from there.
A few things to know:
- The item needs to be unworn, unwashed, and still have its tags attached.
- You cover the cost of return postage.
- The original shipping cost isn't refunded. If your order qualified for free shipping as part of an offer, that shipping cost is deducted from the refund.
- We can't refund orders sent to an incorrect address given at checkout.
How to start a return
- Email contact@orbitalclothingbrand.com with your order number and whether you want a refund or an exchange.
- We'll reply with the return address and what to include — usually within 24 hours.
- Once your item is back with us, we process the refund or send your exchange within 3 working days. Refunds then take a few days to show up on your card.
Not sure about sizing?
There's a size guide on every product page with exact measurements. Our tees are a unisex fit — if you like a slightly oversized feel, order a size up.
Cancelling or changing an order
Every item is printed to order, so there's a short window before it goes into production. If you need to cancel or change something, email us as soon as you can and we'll do our best to catch it.
Still stuck?
Email contact@orbitalclothingbrand.com — a real person reads it and we usually reply within 24 hours.
You can read the full terms in our refund policy.